KVIE is dedicated to providing world-class service to our members. The answer to your question could very well be found on this page. If it's not, feel free to send us an e-mail.

Frequently Asked Questions

• About Membership Services

• About Pledge Drives (On-air Fundraising)

• About Our Programming and Broadcasting

• About Supporting KVIE

FAQ's About Membership Services

I'm a member and did not receive my monthly programming guide. How do I get one?

• Active members at the $35 and above level ($25 for senior citizens) receive a monthly program guide. If you did not receive your guide, please email your request to member@kvie.org. Be sure to include your name, address, and phone number with your request.

I'm a member and need to report a change of address. Can I request the change by email?

• You sure can. Just email us at member@kvie.org with your old address, your new address, your name and phone number.

Why haven't I received a tax receipt for my contribution?

• At the end of January every year we send out an acknowledgement of all contributions received in the prior year. If you don’t receive one by mid-February, please let us know by calling Membership Services at 1-800-347-5843.

I made a pledge, sent in my donation, but I haven't received my thank you gift yet. What happened?

• For most "thank you" gifts you should allow 4-6 weeks after your donation is received by KVIE. Sometimes "thank you" gifts take longer for several reasons. The most common reason is that some "thank you" gifts are exclusive to PBS stations and will only be manufactured after the demand has been determined. Also, as a non-profit, KVIE has neither the capacity nor the financial capability to pre-order inventory. Orders for "thank-you" gifts are placed within days of your pledge. If there is a significant delay beyond the normal 4-6 weeks we will notify you.

KVIE was offering a "thank you" gift I would like to buy, rather than make a pledge. Can I do that?

• KVIE Members at the annual level of $240.00 or higher may directly purchase thank you gifts by calling 1-800-648-1292.

What phone number can I call to make a pledge?

• During pledge you can call 1-800-270-6601. Other times you can call 1-800-347-5843 and press 2.

I saw a program on KVIE Channel 6 and I would like to obtain a copy of it. Can I buy a copy from KVIE?

• Programs produced by KVIE such as California Heartland or special programs such as Wings Over the Central Valley, are available by calling 1-800-347-5843 or PBS Videos at 1-800-645-4PBS. You can also search for and purchase videos online at KVIE or Videofinders or PBS.

FAQ's About Our Pledge Drives

Why does KVIE Channel 6 have pledge drives?

• KVIE relies on support from members in order to accomplish our mission. Our membership drives replenish our membership ranks, replacing those who have moved , passed away, or are no longer able to support us. This is one of the most effective methods we have of raising funds. Membership accounts for over 50% of KVIE's revenue. Of that revenue, our on-air pledge drives contribute about half of the membership revenue at a very cost effective rate.

I made a pledge, sent in my donation, but I haven't received my thank you gift yet. What happened?

• For most "thank you" gifts you should allow 4-6 weeks after your donation is received by KVIE. Sometimes "thank you" gifts take longer for several reasons. The most common reason is that some "thank you" gifts are exclusive to PBS stations and will only be manufactured after the demand has been determined. Also, as a non-profit, KVIE has neither the capacity nor the financial capability to pre-order inventory. Orders for "thank-you" gifts are placed within days of your pledge. If there is a significant delay beyond the normal 4-6 weeks we will notify you.

KVIE was offering a "thank you" gift I would like to buy, rather than make a pledge. Can I do that?

• Members only may purchase one of our "thank you" gifts by calling 1-800-648-1292. Discount prices are available for members who donate at or above the $120 level annually.

What phone number can I call to make a pledge?

• During on-air fundraising you can call 1-800-270-6601. Other times you can call 1-800-347-5843 and press 2.

FAQ's About Our Programming and Broadcasting

KVIE has changed the schedule so that my favorite show(s) is not on or not on at a time that is reasonable. Why has KVIE done that?

• It is our objective to serve the largest possible audience in the community within our mission of educational programming. To do so sometimes means discontinuing a program or rescheduling it to a different time slot. In recent years programming changes have occurred primarily as a result of small audiences, the cost of broadcasting rights, or the loss of broadcast rights to other networks, mainly cable networks.

I'm concerned about the types of programs KVIE broadcasts. I feel the programs are biased to one side of the political spectrum. If KVIE is a public television station why are the programs so one-sided?

• As a provider of a valuable public service, we strive to include all segments of society in what we broadcast, and do so objectively. It is never our intent to favor one point of view over another. Our intent is to provide programming that represents a wide array of subjects and viewpoints all within our mission. Over time you'll find balance in our program schedule.

Is there a place other than the daily newspaper where I can get a listing of programs?

• If you are a member of KVIE you automatically receive our monthly program guide. To become a member simply click on "Join KVIE" or call 1-800-347-5843. The program listings can also be found online.

I saw a program on KVIE Channel 6 and I would like to obtain a copy of it. Can I get (buy) a copy from KVIE?

• Programs produced by KVIE such as California Heartland or special programs such as Wings Over the Central Valley, are available by calling 1-800-347-5843. Other videos not produced by KVIE can be purchased by calling Videofinders at 1-800-343-4727 or PBS videos at 1-800-645-4PBS.

What is Cable 7/KVIE2?

• KVIE2 is an additional channel of KVIE that is available to customers of Comcast in Sacramento County and SureWest. The channel is funded in part by a grant from the Sacramento Metropolitan Cable Television Commission. Other channels funded by the commission include Access Sacramento, MetroCable, and SECC. KVIE2 is also available over the air on KVIE's digital service KVIE-DT2 and is also carried in most parts of Comcast's service area on Comcast Digital cable channel 190.

FAQ's About Supporting KVIE

Is there a way I can help KVIE monthly rather than one large payment?

• There are two easy ways to support KVIE monthly - through our Easy Chex plan or a monthly billing to your VISA, MasterCard, Discover, or American Express. For the Easy Chex plan you simply complete an authorization to transfer the monthly contribution from your checking account and return it with your first month's contribution. For an Easy Chex authorization form or to initiate monthly charge contributions call 1-800-648-1292. To charge your contribution monthly, all you need to do is call us with your charge number and the amount you wish to contribute each month.

I'd like to volunteer at KVIE. Who can I call to inquire about the volunteering opportunities at KVIE?

• Throughout the year volunteers help KVIE in many ways. Your life's experience, skill, knowledge, and time are valuable to us. There are a variety of talents we can use in a number of areas of the station - accounting, production, facilities, fundraising, membership support to name a few. Plus, during pledge drives our phone banks are staffed with community-minded organizations and individuals who help us meet our goals. It is a chance to meet and work with friends and neighbors who all believe in quality television. If you would like to be a volunteer at KVIE, please call 916-641-3593.

I would like to support KVIE in my will. Do I need to contact somebody for that?

• If KVIE has enriched your life in a special way, increased your enjoyment of the arts, expanded your appreciation of science and nature, or nurtured your children or grandchildren, you may wish to acknowledge this through a planned gift. Through your will you may specify a dollar amount, a property, or a percentage of your estate. Gifts made through wills are one of the most popular forms of bequests. For more information about gift planning, please call 916-641-3596 or email majordonors@kvie.org. Also visit our online information on planned giving.

I'm a supporter of KVIE and the company I work for (or retired from) will match all or some of my charitable contributions. Does KVIE have a form to send me so the company can match my gift?

• Matching gifts are an excellent way to increase your support of public television here in the Central Valley. We accept company matching gift forms. Simply have your completed form sent to us at: KVIE, P.O. Box 669, Sacramento, CA 95812. If you have any questions or need a list of Matching Gift companies please call 800-648-1292 or you may email your request to member@kvie.org. Be sure to include your name, address, and phone number with your request.

I'm a teacher and would appreciate advance knowledge of certain types of programs so that I can include the program in my curriculum. Where can I get information about upcoming programs?

• You can get connected online at http://www.pbs.org/teachers with PBS Teachers. It is one of the most comprehensive web sites ever created for pre K-12 educators. Integrating curriculum, professional development and community resources, PBS Teachers aggregates the services PBS and KVIE provide educators and helps teachers learn effective ways to incorporate video and the Web in the classroom.