PBS KVIE customer service is available Monday through Friday from 9AM to 5PM to answer your membership, pledge, or programming questions. We are an integral part of this community.

The professionals and volunteers who work to make PBS KVIE possible are people who live alongside you. Your neighborhoods, schools, churches, parks, and community institutions are also the places where we live, study, worship, and play.

Please note: We are experiencing a high volume of inquiries and are also working through a recent database conversion. We appreciate your patience as we work through donor inquiries in the order they came in. If you have already submitted an inquiry, please do not submit another. Please check your spam folder in case your reply did not make it to your inbox. If you have made a recent donation but received another request in the meantime, please know that your donation is greatly appreciated and will be processed soon. Thank you!

Phone

If you're calling to make a donation of support to PBS KVIE, please call 800-648-1292.

Email

If you choose to use our contact form below and you do not receive a reply within 48 hours, please check your email's Spam folder.

    Previous Address
    New Address

    Please note: Funders are not allowed editorial input into PBS content.

    If the form is not working for you, please email member@kvie.org.

    Address

    2030 W. El Camino Avenue, Sacramento, CA 95833-1866

    Directions to KVIE

    FREE Parking

    Northbound Interstate 5
    Take the West El Camino off ramp exit. Turn right (east) onto West El Camino Avenue. Turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.

    Southbound Interstate 5
    Take the Garden Highway off ramp exit. Turn left (east) at the signal light onto Garden Highway. Travel one block, passing under the freeway, then turn left at the first signal light getting back on Interstate 5, now traveling north. Stay in the far right lane to immediately merge onto the West El Camino off ramp. Turn right (east) on West El Camino. Turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.

    Westbound West El Camino Avenue
    Proceed west on West El Camino Avenue passing over I-5 towards Gateway Oaks Drive (first signal light). Make a U-turn in the left-hand turnlane so you are now traveling east on West El Camino. Pass over the freeway and turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.

    PBS KVIE customer service is available Monday through Friday from 9AM to 5PM to answer your membership, pledge, or programming questions. We are an integral part of this community.

    The professionals and volunteers who work to make PBS KVIE possible are people who live alongside you. Your neighborhoods, schools, churches, parks, and community institutions are also the places where we live, study, worship, and play.

    Please note: We are experiencing a high volume of inquiries and are also working through a recent database conversion. We appreciate your patience as we work through donor inquiries in the order they came in. If you have already submitted an inquiry, please do not submit another. Please check your spam folder in case your reply did not make it to your inbox. If you have made a recent donation but received another request in the meantime, please know that your donation is greatly appreciated and will be processed soon. Thank you!

    Phone

    Toll-free: 800-347-KVIE (5843)
    Main: 916-929-KVIE (5843)
    Donor and Customer Service: 916-641-3500

    If you're calling to make a donation of support to PBS KVIE, please call 800-648-1292.

    Email

    If you choose to use our contact form below and you do not receive a reply within 48 hours, please check your email's Spam folder.

      Previous Address
      New Address

      Please note: Funders are not allowed editorial input into PBS content.

      If the form is not working for you, please email member@kvie.org.

      Address

      2030 W. El Camino Avenue, Sacramento, CA 95833-1866

      Directions to KVIE

      FREE Parking

      Northbound Interstate 5
      Take the West El Camino off ramp exit. Turn right (east) onto West El Camino Avenue. Turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.

      Southbound Interstate 5
      Take the Garden Highway off ramp exit. Turn left (east) at the signal light onto Garden Highway. Travel one block, passing under the freeway, then turn left at the first signal light getting back on Interstate 5, now traveling north. Stay in the far right lane to immediately merge onto the West El Camino off ramp. Turn right (east) on West El Camino. Turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.

      Westbound West El Camino Avenue
      Proceed west on West El Camino Avenue passing over I-5 towards Gateway Oaks Drive (first signal light). Make a U-turn in the left-hand turnlane so you are now traveling east on West El Camino. Pass over the freeway and turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.

      Mailing Address Update

      Update your address info online.

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      Public File Information

      Click here to access our public file information. For questions about our public file, contact Kellie Raines at kraines@kvie.org.

      Closed Captioning Hotline

      For closed captioning concerns please contact our captioning hotline:
      Phone: 916-929-5843
      Fax: 916-641-3599
      Email: closedcaption@kvie.org

      Written closed captioning complaints should be directed to the following:
      Bob Fitzhugh
      Director of Technology
      PBS KVIE
      2030 W. El Camino Avenue
      Sacramento, CA 95833-1866

      Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

      CLOSED CAPTIONING QUALITY CERTIFICATION
      All programming provided by KVIE complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by KVIE complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.