Privacy Policy

KVIE, Inc. (“KVIE”) is the non-profit public media organization doing business as PBS KVIE. PBS KVIE (collectively “KVIE,” “us” "our," or “we”) is committed to protecting the privacy of our donors, members, viewers, and visitors (collectively “you,” “your” or “yours”) as set forth in this Privacy Policy. This Privacy Policy applies to the content, information, services, and products accessed via our website www.kvie.org, and any other website, channel, over-the-top (“OTT”) or mobile application, PBS KVIE Passport, in person, by phone, or in any other medium and/or platform now known or hereafter created (together and separately, “Service”). This Privacy Policy does not alter in any way the our Terms of Use or any other agreement you may have with us which are hereby incorporated into the Terms.

You may direct us to only use particularly sensitive Personal Information (i.e., financial account information) for limited purposes, such as making a donation, registering for an event or providing you with the Services you may have requested.

Details and clarification of the above may be found throughout the remainder of this Privacy Policy. We ask that you read it completely.

If after reading this Privacy Policy, you wish to take any actions listed above, or if you believe that we are not acting consistently with any of the standards above please contact KVIE’s Associate General Manager – Operations Staci Orlando-Waters at sorlando@kvie.org.

For purposes of this Policy “personal information” includes your name, address, telephone number, email address, credit card or other financial information associated with payment for a product, service or donation and personal and subscription preferences you may designate when creating an account profile (“Personal Information” or “PI”). Personal Information does not include “aggregate” or tracking information, which we collect automatically about the use of our Service. Aggregate or tracking information does not identify you personally and means collective data that relates to a group or category of visitors or users, from which individual identities or characteristics have been removed. This Policy does not restrict or limit our collection, use and/or sharing of aggregate information.

This Privacy Policy applies to your personal information whether you give it to us by phone, mail, email, in person, over the internet via any device (now known or hereafter created) or other means. We collect certain information you voluntarily provide to us including, without limitation, the information you enter if you create an account or profile, send us an email, make a donation, subscribe to one or more KVIE newsletters, enter into a subscription agreement or end user license agreement with us for a service we offer, request user support, view content or submit or post content to the Service, including but not limited to our social media platform.

We may automatically collect certain information when you visit or use the Service including, without limitation, your Internet Protocol ("IP") address, your operating system, the browser type, the address of a referring site and your activity on or in use of the Service. We may also collect information from mobile phone users in a similar manner to optimize the mobile experience. Beyond mobile phone numbers, we may collect mobile screen resolution, device make and manufacturer and may also collect the device’s unique identifier (in the iPhone’s case, a UDID), and your location. We treat this information as Personal Information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only.

We may also receive collected personal information from third parties and may combine this information with personal information we maintain about you. If we do so, this Privacy Policy will govern our use of the combined information.

The Service may allow you to send messages to other Service users in the future. These messages may be stored for retrieval at later times in order to facilitate communication.

The Service may allow you to make financial transactions in connection with the Service. Payment processing companies we engage are required to meet data security levels that are standard in the payment card industry when a transaction is made, including the date and type of purchase made, your credit card number, expiration date, billing address, and CVV or security code number.

Even after you remove information from your profile or delete your account or cease use of our Service, or ask us to delete your information, copies of that information may remain elsewhere to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings, or it was copied or stored by others. If you post any of your information to a public area of the Service, please be aware that it is no longer “personal information” for purposes of this Policy, and we or anyone else may use such information without restriction. If you provide access to personal or other information, including your email address or name, to others through the application of any of our privacy controls or other Service settings, you hereby acknowledge and agree that we have no control over or liability for how others may collect, use, or disclose such information.

Personal information may be collected and used by KVIE in connection with, but not limited to, the following:

Delivering the products and services that you have requested;
Managing your account and provide you with customer support;
Communicating with you by email, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you either from us or other third parties;
Tailoring your user experience, information about your interactions with video content, such as the type of content viewed and making content recommendations;
Contest or sweepstakes registration;
Subscription registration for services which require subscription (such as our e-newsletters, event RSVPs, etc.);
Requests for donor information;
E-commerce transactions;
Donations of any kind;
Enforcing our Policies (including, but not limited to, Terms of Use and Privacy)
Managing our business;
Training;
Auditing our systems and processes; and
Performing functions as otherwise described to you at the time of collection.
In addition, without limitation, we may use your personal information to:
- Distribute receipts and send you a “thank you” for donations;
- Inform you about upcoming fundraising campaigns and other activities;
- Internal analysis, such as research and analytics;
- Record-keeping;
- Reporting to applicable government agencies as required by law;
- Complying with court and other government requests;
- Surveys, metrics, and other analytical purposes; and
- Other purposes related to fundraising and/or business operations.

In addition, anonymized donor information or donor comments may be used for promotional and fundraising activities. We may ask you during the donation process for your consent to use your name publicly in connection with your donation. If so, you can, of course, refuse such a request to use your name publicly.

Your Phone Number: By providing a telephone number, you are consenting to be contacted by SMS text message. Message and data rates may apply. You can reply Stop to opt-out of further messaging. For more information, text 800-648-1292. Message and data rates may apply. You can stop messaging by sending Stop and get more help by sending Help.

You may request a written response from us regarding how your individual personal information has been shared with third parties

Any request for a written response regarding how your Personal Information may have been shared with third parties should be sent to us via email to our Director of Development at Member@kvie.org

We may limit such response to the prior twelve (12) months before receipt of the request.

You may let us know that you do not wish to allow us to use your personal information as we describe in this Policy by documenting via:

email to the Director of Development at: Member@kvie.org;
letter to us at PBS KVIE Customer Service, 2030 W. El Camino Ave. Sacramento, CA 95833; and/or
as part of the donation process if you call to donate (with your written confirmation via email to the above email address).

In some circumstances, opting out may prevent you from participating in activities for which personal information is needed, such as contests and/or certain services. If you want to remain completely anonymous you may still be able to take advantage of select content which is available (where it is specified to be accessible without registration) via our Service.

Like many other nonprofits, KVIE occasionally exchanges some of our donors’ names and postal addresses with select educational, cultural, health, and social service organizations in order to reach more potential supporters of our organization in a cost-effective manner. We allow those organizations to mail KVIE donors only once, after which they must destroy our donors’ information. KVIE does not exchange email addresses or phone numbers. KVIE may also disclose some personal information to screened third-party service providers such as mailing houses and fundraising organizations. We may contract with them for the limited purpose of assisting us with marketing and promotional activities. We require them to adhere to this Privacy Policy.

You understand the purposes for which your personal information may be collected, and you voluntarily consent to its collection, use or disclosure by us. You may withdraw your consent or request a correction of your personal information at any time by providing us with forty-five (45) days’ notice. Send this notice to our Director of Development at Member@kvie.org. The Director of Development is our contact person for purposes of addressing questions or comments about this Privacy Policy.

Please note that we may be required to keep your personal information and not delete it (or to keep this information for a certain time, in which case we will comply with a deletion request you may submit to us only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database but may remain in our archives.

You may use a credit card, EFT/ACH information, or check when making a donation to KVIE, when making a purchase or when downloading an application. If you make a donation, purchase products, pay for services or download an application via the Service or Service vendor, the transaction may be handled by our service vendor or the application platform responsible for processing your payment. This vendor may have its own privacy policy and if so, those terms will apply to you. Please be sure to review them at the links provided when submitting information for payment processing. If you do not agree with a vendor’s privacy and terms of use, do not proceed. Contact the Director of Development at: Member@kvie.org.

We may require your payment or credit card information in order for our payment vendor or us to process purchases. This includes your name, payment or credit card number, expiration date, billing address, and authentication codes or related information as needed to authorize the charge and complete the transaction. Credit card data is transferred via technology currently known as a “Secured Sockets Layer”(“SSL”) if you are using an SSL enabled browser such as Microsoft Internet Explorer, Microsoft Edge, Firefox, Safari, or Google Chrome.

Information from financial transactions made through a KVIE Service is stored and served via a SSL server. Each page you view and any financial information you submit is encrypted during transmission between our Service and payment processors.

We take reasonable measures to protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Our Service hosting providers apply security updates routinely and monitor to address known security issues, consistent with industry standards.

Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To mitigate this risk, you should:

use secure usernames and passwords and carefully protect them from disclosure; and
implement updated internet security and virus protection on your computer. If you suspect that your computer’s security or your information has been compromised or your password accessed or used by an unauthorized third party, please immediately change your password.

If we become aware of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs. We may also send an email to you at the email address you have provided to us to use in these circumstances.

KVIE has no control over other sites that are linked to ours and we cannot tell you how those sites will treat your personal information. For all online financial transactions you make through organizations that link to our Service, be sure to review those organizations’ privacy policies. If you have any questions regarding how the organizations use your personal information, please contact them directly.

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of the Service. We also may include web beacons in promotional email messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer visitors and users of the Service to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming, and other activities.

We use a standard feature of browser software called a cookie to help us respond to the needs and preferences of visitors. A cookie assigns each visitor a unique code that resides on the visitor’s computer. We may use cookies or a personalization service for identifying the interests, preferences and behaviors of web visitors to measure user traffic or obtain other analytics, to provide personalized services or to the Service functionality. The personalization service uses cookies to identify returning visitors. IP addresses may be stored and processed and may be shortened and stored in an anonymized form. User interests, preferences, and behavior in the personalization service may be combined and shared with other customer databases such as email.

You can prevent or delete our cookies by adapting your browser settings, but this can affect the functionality of the Service.

Section 22575 of the California Business & Professions Code requires website and online service operators to disclose whether they honor web browser “Do Not Track” settings. We support and honor “Do Not Track” web browser settings. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features or services we may offer.

Other entities, however, may not honor Do Not Track signals. These parties may collect personal information about your online activities over time and across different web sites when you visit our Service, for example by using cookies on our website or apps. We have no access to, responsibility for, or control over other parties’ personal information collection practices, even those with which we may have an affiliation. You should carefully review the privacy policy and terms of any website you visit. For more information about Do Not Track, please visit www.allaboutdnt.org.

The Service may include social media platforms or features, including but not limited to Facebook, X (formerly Twitter), LinkedIn, and YouTube widgets, or interactive mini-programs that run on the Service. These features may collect your IP address, what content you are visiting via the App Service, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Service. Your interactions with these features are governed by the privacy policy of the company providing it. We are not responsible for the policies of others including, but not limited to, privacy policies and terms of use.

We may use third-party service providers to place advertisements to market KVIE and/or the Service on websites and/or apps across the internet. The third-party service providers may collect anonymous information about your visits or use of our Service and may use that information to target ads. They may collect web log data or place or recognize a unique cookie on your browser to enable you to receive customized ads. No personally identifiable information is collected in this process. They do not know your name, address, email address, phone number, or any personally identifiable information. We may also share your Personal Information with our authorized service providers, including advertisers and corporate partners, who perform certain additional services on our behalf. These services may include fulfilling orders, processing credit card payments, registering for events, providing customer service and marketing assistance, performing business analysis, supporting the functionality of our Service, supporting surveys, offering additional or related services, and other features offered through or in connection with our Service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

The NAI (Network Advertising Initiative) allows for the central opting out of all its members’ cookies from a single opt-out page. If you prefer not to receive relevant advertising or are concerned about third-party cookies served by networks, you may visit the Network Advertising Initiative opt-out page: http://optout.networkadvertising.org/

Like many other nonprofits, KVIE occasionally exchanges some of our donors’ names and postal addresses with selected educational, cultural, health, and social service organizations in order to reach more potential supporters of our organization in a cost-effective manner. KVIE does not exchange email addresses or phone numbers. KVIE may also disclose some personal information to third-party service providers such as mailing houses and fundraising organizations. We may contract with them for the purpose of assisting us with marketing and promotional activities.

As a Donor, you agree to the purposes for which your personal information may be collected and you voluntarily consent to its collection, use or disclosure by us. You may withdraw your consent or request a correction of your personal information at any time by providing us with written notice. Send this notice to our Director of Development at Member@kvie.org

We do not share the Personal Information provided or obtained through our Service with third parties, except as described below and as otherwise specified in this Privacy Policy. Our sharing of personal information may include sharing with the third party or third parties that perform(s) maintenance and operation of our Service on our behalf. These parties are bound to keep such information confidential and are prohibited from the unauthorized disclosure and/or use of your personal information;

With other third parties that perform services or functions on our behalf, such as third-party providers that facilitate payment and completion of donations. We do not authorize such third parties to use your personal information for any other purposes and they are bound by confidentiality provisions in service agreements with us and/or their own privacy policies;

As we believe necessary to comply with laws, statutes, or regulations, and/or to enforce this Privacy Policy and Our Terms of Use and to protect our rights and the rights of others;

As requested by a court or government agency or to respond to a claim by you or a third party;

As part of a transfer of our assets, for example in the event of a merger, acquisition, corporate change; and

As you may otherwise request or agree.

Our Service may (now or in the future) present educational content for children. Consistent with the Federal Children’s Online Privacy Protection Act of 1998 ("COPPA"), we will not knowingly request or collect personal information from any child under age 13. If we learn that a user under 13 years of age has submitted personal information through or using one of our Service, we will take reasonable measures to delete such information from our databases and not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law). Please visit http://www.ftc.gov/privacy/privacyinitiatives/childrens.html for information from the Federal Trade Commission about protecting children’s privacy online.

If a child submits stories, artwork, comments, or anything else to us which is to be posted at one of our Service we will first contact the child's parent or guardian for permission to use the submission. If permission is granted the child will be identified only by first name, age or grade level, city and state. Please remind your child never to provide personal information on any app or website without first getting your consent.

Our Service may link to third-party sites, and we are not responsible for the content or safety and privacy practices of those sites. Therefore, we encourage adults and children to discuss these choices together before giving out any information at these outside sites.

Effective January 1, 2005, under California Civil Code Section 1798.83, if an individual who is a California resident has provided personal information to a business in connection with a business relationship that is primarily for personal, family, or household purposes, and if that business has within the immediately preceding calendar year disclosed such an individual’s personal information to a third party and knows or should have known that such third party used the information for its own direct marketing purposes, then that business is obligated to disclose in writing to such individual upon request, what personal information was shared and with whom it was shared.

Any request for a disclosure required under this California law should be sent to us via email to our Director of Development at Member@kvie.org

Please note that under this law, we are not required to respond to a customer’s request more than once in a calendar year, nor are we required to respond to any request that is not sent to the email address designated above.

Our Service is intended solely for users in the United States. If you access our Service from outside this region, please note that the laws governing this Privacy Policy (as detailed in our Terms of Use) are those of the United States, which may provide different levels of protection than the laws of your jurisdiction regarding data and privacy rights. Please be aware that by using our Service you are transferring your personal data to the United States, and you consent to the transfer of your personal data to the United States and the use of your personal information, in accordance with this Privacy Policy and our Terms of Use.

If you have questions or complaints regarding this Policy or our handing of your personal information, please contact us at Member@kvie.org. We will investigate and attempt to resolve complaints and disputes to be conducted in a manner that complies with the principles described in this Privacy Policy and our Terms of Use.

We reserve the right to change or modify this Privacy Policy, and/or Service at any time to reflect changes in our business, practices, or to keep current with relevant laws or industry standards. We may attempt to notify registered users of material changes by sending an email to the email address you most recently provided us in your account, profile, or registration (unless we do not have such an email address), and/or by posting notice of the changes on via our Service. We recommend that you check this website from time to time to inform yourself of any changes in this Privacy Policy and stay apprised of any other Policies (including, but not limited to our Terms of Use) that may be applicable; you are solely responsible for reviewing and becoming familiar with any modifications to this Privacy Policy and our Terms of Use which will be applicable to your use of our Service upon our posting of the updated policies.

Introduction

Request to Know

Request Deletion

Opting Out

The Impact of Making Requests under this Privacy Policy

Correcting Inaccurate Information

Limiting the Use of Sensitive Information

What We Mean by Personal Information

Personal Information We Collect

Purpose for Collection and Use of Information

You May Request That We Restrict The Use of Your Personal Information

Consent to Collect Personal Information

Information Retention and Disposal

Use of Financial Information

Our Tracking and Use of Cookies

Social Media

Authorized Third Parties

Donor Marketing and Promotional Activities

Consent to Collect Donor Personal Information

Disclosure of Personal Information to Third Parties In Connection with Maintaining Our Business

Children’s Online Privacy Protection

Your California Privacy Rights

International Notice

Changeability

Tell Us What You Think